The charges are for services like long-distance services, voicemail, or even diet plans or yoga classes that the consumer neither requested nor used. Based on the same survey and state data, the FCC believes an estimated 15 to 20 million American households a year potentially have these mystery fees on their monthly landline phone bills. When abusive practices require action, we will act.
We are focused on empowerment, education, and enforcement. One example of cramming involves a St. Louis, Missouri woman who was charged for 25 months of long-distance service she never authorized or used. When she protested the charges, the company sent her a copy of the form that she had supposedly used to authorize the service. It had a different name, address, email and birth date than she did.
Even so, the long-distance company offered to credit back only a fraction of the cost. The FCC will not tolerate cramming, and we are turning up the heat on companies that rip off consumers with unauthorized fees. We want to send a clear message: if you charge consumers unauthorized fees, you will be discovered and you will be punished. The unlawful billing appears to have continued for months. According to the Enforcement Bureau, only one-tenth of one percent 0.
Slamming is the transfer of your telephone service from one company to another without your knowledge or consent.
Cramming is the placement of charges on your telephone bill for services you have not authorized. Examples include unwanted voice mail, call waiting or toll-free calls , , , , , or numbers that automatically roll over to toll calls. Slamming and cramming can occur with long distance or local telephone service, as well as many other services.
If a telephone service provider calls you and offers to switch your service, be careful. If a resident is on a percentage of income payment plan or is already under contract with an energy supplier, they are removed from the eligible customer list generated by PUCO.
Otherwise, everyone in the community is switched to the aggregation supplier. Trebel places customer satisfaction beyond all else. We ensure that the communities we serve are protected. With over aggregation programs in place, Trebel has a proven record of customer satisfaction dedicated to protecting people, communities, and renewable energy. To learn more about governmental aggregation, visit our site today. Your email address will not be published.
Slamming and Aggregation Occasionally, energy consumers believe they were slammed, but were actually unaware that their local government had aggregated.
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